| 李远,李歆.品管圈活动在提升门诊药房药事服务质量中的应用[J].中国药事,2017,(12):1474-1477 |
| 品管圈活动在提升门诊药房药事服务质量中的应用 |
| Application of QCC in Improving the Quality of Outpatient Pharmacy Service |
| 投稿时间：2016-06-27 |
| DOI：10.16153/j.1002-7777.2017.12.017 |
| 中文关键词: 品管圈 门诊药房 处方审核 药事服务 |
| 英文关键词: QCC outpatient pharmacy prescription review pharmacy service |
| 基金项目: |
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| 摘要点击次数: 1001 |
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| 中文摘要: |
| 目的：探索提高医院门诊药房药师药事服务质量的办法。方法：从2016年1月1日起，在我院门诊药房药师中自发组建品管圈，应用品管圈的管理方法和步骤，开展提高药师审方率的品管圈活动。结果与结论：运用品管圈方法，可以提高药师的专业素质，提升门诊药房的服务质量，提高患者的满意度。 |
| 英文摘要: |
| Objective: To explore the methods for improving the quality of outpatient pharmacy service in hospitals. Methods: Pharmacists of outpatient pharmacy in Drum Tower Hospital have constructed quality control circle (QCC) since January 1, 2016 and carried out quality control activities to improve pharmacists' prescription review rate in strict accordance with the "top ten standard"management methods and steps of QCC. Resuults and Conclusion: The methods of quality control circle can improve the professional quality of pharmacists, promote the outpatient pharmacy service and increase the patients' satisfaction. |
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