| 王淑玲,李亚徽,郝丽盼.连锁药店应用品管圈探究[J].中国药事,2017,(5):506-514 |
| 连锁药店应用品管圈探究 |
| On the Quality Control Circle of Chain Drugstores |
| 投稿时间：2016-06-19 |
| DOI：10.16153/j.1002-7777.2017.05.008 |
| 中文关键词: 品管圈 连锁药店 质量管理 药学服务 |
| 英文关键词: quality control circle chain drugstores quality management pharmacy service |
| 基金项目: |
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| 摘要点击次数: 898 |
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| 中文摘要: |
| 目的：探索一种可以持续提高连锁药店质量管理的模式。方法：通过介绍品管圈在国内外的发展背景和研究现况、医院应用的先进经验以及研究连锁药店目前管理中有待改善和解决的问题，分析连锁药店品管圈应用的必要性，并用“合规圈”示范连锁药店品管圈活动的步骤和品管方法，展示出品管圈如何在连锁药店中使用。结果：品管圈活动的应用能够对连锁药店的质量管理起到正向作用，使连锁药店更好地提供药学服务，其在连锁药店应用是可行的。结论：将品管圈改进方法导入连锁药店管理中，促使连锁药店从业者积极主动展开质量管理活动，全面提升连锁药店的管理品质，提高药学服务水平。 |
| 英文摘要: |
| Objective: To explore a mode to continuously improve the quality management of chain drugstores. Methods: The necessity of the application of quality control circle (QCC) in chain drugstores was analyzed by introducing the development background and research status of QCC at home and abroad, the advanced experience in the application of QCC in hospitals as well as the problems that need to be solved in the management of the chain drugstores. The way to implement QCC in chain drugstores was also analyzed by using "compliance circle" simultaneously to illustrate the steps and quality control methods. Results: QCC could play a positive role in the quality management of chain drugstores, so that the chain drugstores could provide better pharmacy service. The application of QCC in chain drugstores was feasible. Conclusion: The introduction of QCC into the management of chain drugstores could stimulate the quality management activities, enhance the quality management quality and improve the pharmacy service level. |
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